Students will be able to manage conflict situations more effectively and deal with anger and strong emotional responses in a constructive way . There are no special requirements for taking this course, anyone can do it . Confident conflict resolution skills will set you apart, and help you build strong, constructive working relationships and improve the overall performance of your team, group or department . In a series of engaging videos, he explains the pitfalls that cause conflict and the patterns that lead to escalation . He then provides a comprehensive toolkit for creating positive outcomes through conversations that build trust rather than dividing people . He explains why early intervention is best, how to deftly handle disputes before they get out of control, and turn them into constructive conversations .API quota exceeded. You can make 500 requests per day.
Who this course is for:
Anyone who wants to learn how to turn potential conflicts into constructive conversations.
People who want to be more confident when dealing with conflict.
Managers who need to improve their conflict resolution skills.
Helping professionals who need to engage with clients and avoid confrontation.
Trainee mediators, conflict resolvers, arbitrators and lawyers.
File Name :
Managing conflict with skill and confidence free download