JIRA Service Desk 4 small business and beyond: Create great Customer Service Desk experience in order to assist your customers and capture their feedback through a custom portal or via email . Set up and configure Service Desk leveraging core ITIL processes and key support capabilities . Help Desk manages common requests submitted through custom portal and via email: like employee onboarding tasks, purchase requests, travel requests, etc. Set up Service Desk on Cloud and on Premise . Use Service Desk specific functions like SLA’s, Automations, Queues and KB . Learn how to setup, configure and use Service Desk . Use this course to manage your Service Desk or Help Desk needs: in other words, your first support line .Authentication failed. Unique API key is not valid for this user.
Who this course is for:
IT Department that needs to handle incidents and changes with built-in ITSM workflows that increase your teams’ efficiency and integrate seamlessly with existing JIRA projects.
Non-IT Department (like HR, Governance, etc) that want manage employee onboarding tasks, purchase requests and other common requests submitted through a custom portal or via email.
All those who have to assist customers and capture their feedback through a custom portal or via email.
Who wants to fast learn how JIRA Service Desk works.
File Name :
JIRA Service Desk 4 small business and beyond free download