Fundamentals of Real Customer Success Course is designed to help you understand customer success from the ground up . CS is not merely about managing accounts or helping your customers out when they have problems . Your job is to make sure customers get what they need from your product in the way they need it. It’s a simple definition, but it takes a lot of hard work to do it the right way. To get the most out of this course, don’t just listen to me talk – apply what you’re learning to YOUR customers. I highly recommend you pause to do these exercises along the way, and download the templates to use on the job.Authentication failed. Unique API key is not valid for this user.
Who this course is for:
Customer success managers (CSMs) or account managers who want to a how-to guide for CS best practices
Those who are interested in pivoting their careers to customer success and want an overview of what the job entails
Employees who want to learn customer-centric approaches to apply to their own work, even if they are not CSMs
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Fundamentals of Real Customer Success free download