Customer Service Fundamentals Course will help you build the knowledge and develop the skills needed to be a successful Customer Service Specialist . You will be introduced to the benefits of customer relationship management (CRM) and will learn how it can become the vehicle that drives up your standards of service . The course includes strategies that will ensure high quality customer service and strategies to handle different customer interactions to WOW your customers . It will also help you understand the importance of CRM as a tool to improve your customer service experience . The class will be taught in a fast-paced, interactive, interactive and interactive format to help you learn more about CRM .Authentication failed. Unique API key is not valid for this user.
Who this course is for:
Everyone in the Customer Service Industry who want to Impart World Class Customer Service.
Students who are beginning their customer service journey and want to learn foundational best practices.