Brilliant Customer Service: How to Impress your Customers! The course is aimed at providing you with the opportunity to enhance your people skills in a way that will truly differentiate you from the competition . We will explore different models of high quality customer service, strategies to improve your skillsets, and tactics that your customer service representatives (CSRs) can easily acquire and implement immediately . Furthermore, you will learn how to handle any complaints you receive in a totally professional manner . You will be introduced to the benefits of customer relationship management (CRM) and learn how it can become the vehicle that drives up your standards of service . Mr Hunt’s style is often described as ‘inspirationalAuthentication failed. Unique API key is not valid for this user.
Who this course is for:
People who need to make strategic decisions about how their customer service levels need to be adjusted
Customer service relationship managers
People in the front line of customer service
Everyone involved in relationship development and client acquisition
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Brilliant Customer Service: How to Impress your Customers! free download
